At SynaWorldHoodie.com (“Syna World Hoodie,” “we,” “our,” or “us”), customer satisfaction is our priority.
This Refund & Return Policy explains how returns, exchanges, cancellations, and refunds are handled when you purchase from our website or interact with our services.

By placing an order with us, you agree to the terms outlined in this policy.

1. Eligibility for Returns

We accept return requests under the following conditions:

✅ The item must be unused, unwashed, and unworn
✅ Original tags, packaging, and accessories must be intact
✅ The request must be submitted within 14 days of delivery

To initiate a return, contact us with:

  • Order number
  • Reason for return
  • Photos of the product (if applicable)

Important: Items that show signs of wear, damage, alteration, or misuse cannot be returned.

2. Non-Returnable Items

For quality and hygiene standards, we do not accept returns on:

  • Final-sale or discounted items
  • Customized or limited edition items
  • Items showing visible wear (stains, perfume scent, damages, etc.)

3. Exchanges

If you received the wrong size or product, we offer an exchange depending on stock availability.

Exchanges are processed only after we receive and inspect the original item.

4. Refund Process

Once your return is approved and received, we will:

  1. Inspect the product
  2. Notify you of approval or denial
  3. Process your refund to the original payment method

Refund timeline: 5–10 business days (depending on your bank/payment provider)

Shipping, handling charges, and taxes are non-refundable.

If the return is due to customer error (wrong size ordered, change of mind, etc.), the customer is responsible for return shipping costs.

5. Order Cancellation

You may request cancellation within 2 hours of placing the order.
Once your order is processed or shipped, we can no longer cancel it.

6. Damaged, Defective, or Incorrect Items

If you received a damaged or incorrect product, contact us within 48 hours of delivery with:

  • Order ID
  • Photos of the product and packaging

We will replace the item at no cost, or offer store credit if replacement is not available.

7. Return Shipping Responsibility

  • If the return is due to an error on our end (wrong item, damaged item), we cover shipping.
  • If the return is due to personal reasons (size exchange, change of mind), the customer is responsible for return shipping.

8. International Orders

Returns from international locations may require longer processing times.
Duties, taxes, and customs fees are non-refundable.

9. Fraud Prevention

Any return or refund request flagged for fraud, abuse, or suspicious activity may be rejected.

10. Contact Information

For return, refund, or exchange requests, contact:

📧 Email: support@synaworldhoodie.com
🌐 Website: https://synaworldhoodie.com
📍 Address: [Add your business/return address here]

We aim to respond within 24–48 hours.

Syna World Hoodie — Quality you can feel. Service you can trust.